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Privacy Policy
This Privacy Policy explains how Joker Casino may collect, use, store and share information when you visit the website, create or use an account, contact support, or otherwise use our services. We aim to handle personal information carefully, transparently and only for appropriate business, security and legal purposes. By using the website, you acknowledge that information may be handled as described below.
Information we may collect
To provide an online casino service, Joker Casino may handle different types of information about players and website visitors. The information collected will depend on how you use the website, the features you access and the information needed to meet security, verification and legal requirements.
Account and contact details
When you register or maintain an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and login-related information. We may also record information you provide when you contact customer support, submit a request, report a problem or otherwise communicate with us.
Identity and verification information
We may request information or documents needed to confirm your identity, age, location or eligibility to use the service. This can include identity documents, proof of address, photographs or other verification material. Such information may be reviewed to protect the account, prevent misuse and support our responsibilities relating to safer gambling, fraud prevention and compliance.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, wins, account balances, bonuses where applicable and other account transactions. Payment information may be processed through payment providers. We may receive transaction details from those providers, although complete payment card information may not be stored directly by us. The information available to us depends on the payment method and the provider used.
Technical, device and usage information
When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with website features. We may also record information about connection errors, security events and general usage patterns. This helps us operate, secure and improve the website.
How we use information
Joker Casino may use personal information for the following purposes. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are inconsistent with reasonable expectations.
- Create, administer and maintain your player account.
- Process and record deposits, withdrawals and other transactions.
- Confirm your identity, age, location and eligibility where required.
- Carry out security, anti-fraud, anti-money-laundering and account protection checks.
- Provide customer support, respond to questions and resolve complaints or technical issues.
- Operate, maintain, test and improve the website, games and related services.
- Monitor activity for suspicious, unauthorised or prohibited behaviour.
- Send service messages about your account, transactions, security, changes or important operational matters.
- Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
- Meet legal, regulatory, tax, accounting, reporting and responsible gambling obligations.
- Establish, exercise or defend legal claims and protect our rights, players and business.
Where information is used for marketing, you can choose not to receive promotional communications. Service and security communications may still be sent when they are necessary to operate your account or provide important information.
Sharing information
Information may be shared with carefully selected service providers where this is needed to operate the website. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, analytics, security and technical maintenance. They should receive only information relevant to the services they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to comply with a legal or official request, protect the safety and integrity of the service, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the rights of Joker Casino, its players or other people. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate safeguards.
Cookies and online technologies
Joker Casino may use cookies and similar technologies to make the website function, remember settings, maintain sessions, support security and understand how visitors use the service. Some cookies may be necessary for account access, navigation and core website features. Other technologies may help us measure performance, improve content, personalise certain features or understand the effectiveness of communications.
Cookies are small files or similar identifiers stored on your device or accessed through your browser. They may remember your preferences and help the website recognise a returning device. The information collected through cookies may be combined with other technical or account information where appropriate.
You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not work correctly, and you may need to enter information again. Browser settings and available controls differ between devices and browsers, so check the relevant browser guidance for instructions.
Your choices, rights and data security
How to exercise your data rights
You may contact us about your personal information by emailing support@joker-casino.wtf. You can use this address to request access to the data we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where applicable, or withdraw consent to marketing communications. Please describe your request clearly and provide enough information for us to identify the relevant account or records.
We may need to verify your identity before completing a request. This is a security measure designed to prevent information from being disclosed or changed without authorisation. We will consider and respond to requests within a reasonable period, subject to applicable requirements and any lawful exceptions.
Deletion and legal retention
You may ask for your account information to be deleted or for processing to be restricted in appropriate circumstances. Closing an account does not necessarily mean that all information can be erased immediately. Some records must be kept for a period required by law, including records relating to identity checks, transactions, security, fraud prevention, disputes and financial or operational reporting. After the relevant retention period, information will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Security and international handling
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No online service can guarantee absolute security, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised access.
Some service providers may handle information from locations outside Australia. Where information is transferred or accessed internationally, appropriate steps may be taken to support secure handling and to meet applicable privacy requirements. The countries involved may depend on the providers and technologies used to operate the service.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on this page with a revised date or other notice where appropriate. We encourage you to review the policy periodically so you remain aware of how information may be handled.