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Joker Casino Terms & Conditions
These Terms & Conditions explain the rules that apply to your access to and use of the Joker Casino website and related online gambling services. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any other rules, notices or policies displayed on the website.
1. General terms and acceptance
These terms form an agreement between you and the operator of Joker Casino. They apply to all use of the website, including browsing, account registration, deposits, withdrawals, promotions, games and any other services made available through the platform. If you do not agree with these terms, you must not use the website or its services.
Joker Casino may update, amend or replace these terms when necessary. Changes may be made to reflect legal requirements, changes to the services, technical developments or operational needs. The current version published on the website will apply from the date it is made available, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.
You are responsible for ensuring that your use of the website is lawful in the place where you are located. Online gambling may be restricted or prohibited in some jurisdictions. You must not access or use Joker Casino where doing so would breach applicable law, regulation or a restriction that applies to you.
- You must be of the legal gambling age that applies to you before using the services.
- You must provide accurate, current and complete information when registering or updating your account.
- You must use the website for your own personal purposes and not on behalf of another person.
- You must keep your account details and login information secure.
- You must follow any game rules, account rules and promotional conditions shown on the website.
Joker Casino may refuse access, suspend an account or restrict a service where this is reasonably necessary to comply with law, protect the website, investigate activity, verify information or manage risks relating to gambling, payments or account security. Any action will be handled in accordance with applicable requirements and the information available at the time.
2. Accounts, identity and security
An account may be required to use certain services. You may only create and operate an account for yourself. Duplicate accounts, accounts created using false information and accounts operated for another person are not permitted. If you believe that an account has been created or used without your permission, you should stop using the account and notify the relevant support channel made available on the website.
As part of account opening, ongoing monitoring or a transaction review, Joker Casino may ask you to confirm your identity, age, address, source of funds or other information. You may be asked to provide suitable documents. Account access or transactions may be limited until the requested information has been received and assessed. Information must be genuine, readable, current and consistent with the details held on your account.
You are responsible for protecting your username, password, device and other account credentials. Do not share them with another person, use another person’s account or allow another person to gamble through your account. You should choose a strong password, avoid reusing it on other services and log out when using a shared device. Activity carried out through your account may be treated as activity authorised by you unless you have promptly reported a security concern.
You must tell Joker Casino if your personal information changes or if information previously supplied is no longer accurate. The operator may retain account and transaction records as required for legal, regulatory, security, dispute-resolution and operational purposes. The handling of personal information is also subject to the applicable privacy information published on the website.
Account suspension and closure
You may ask to close your account through the available account or support process. Joker Casino may also suspend, restrict or close an account where there is a suspected breach of these terms, suspected fraud, unusual activity, failed verification, a responsible gambling concern, a legal requirement or another legitimate operational reason. Where permitted, you may be informed of the reason and any steps available to resolve the matter.
If an account is closed, pending transactions, unresolved disputes and any applicable verification checks may need to be completed before remaining funds are dealt with. No new account should be opened to avoid a restriction or closure. Reopening or creating another account is subject to approval and any applicable rules.
3. Deposits, withdrawals and game play
Only payment methods displayed or accepted through the website may be used. A payment method must belong to you or be used with the permission required by the payment provider and applicable law. Joker Casino may reject, reverse or review a transaction where information is incomplete, a payment cannot be confirmed or the transaction presents a security, fraud, compliance or responsible gambling concern.
You should only deposit money that you can afford to lose. Deposits are intended for participation in the available services and must not be used for unlawful purposes. You are responsible for checking transaction details before confirming a payment, including the amount and selected payment method. Any fees, restrictions or processing conditions shown during a transaction may apply.
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions displayed when the request is made. A withdrawal may be returned to an eligible payment method or handled through another available method. Processing can depend on the payment provider, security checks, account status and other circumstances. The website will provide relevant information for the available options.
Games are governed by the rules displayed with each game. You should understand the rules, stake options and outcome information before playing. A game round or transaction may be affected by interruption, connection failure, device issues, maintenance or other technical events. Joker Casino may review a disputed result or transaction using its system records and other relevant information.
If a technical error, display error or system fault affects a game, balance, transaction or result, Joker Casino may take reasonable steps to correct the error. This may include cancelling an affected transaction or adjusting an incorrectly recorded balance where permitted. You must not knowingly exploit a fault, error or vulnerability. Any suspected issue should be reported promptly.
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own conditions, including eligibility, participation requirements, expiry rules, wagering requirements, game restrictions and withdrawal conditions where applicable. You should read the specific offer terms before accepting it. If a promotion conflicts with these general terms, the promotion-specific conditions may apply to that offer.
4. Responsible gambling, website use and liability
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for living costs, bills or other obligations. Take regular breaks, avoid gambling when distressed or under the influence of alcohol or other substances, and never chase losses.
Joker Casino may provide tools and information to help you manage your play. These may include deposit limits, time reminders, activity information, temporary breaks, account restrictions or self-exclusion options. The availability and operation of a tool may vary. A request for restriction or self-exclusion should be made through the process shown on the website, and you should not attempt to bypass it by opening another account.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate professional or gambling support service available in Australia. You can also contact Joker Casino through the support options published on the website to ask about available account restrictions.
Acceptable use of the website
- Do not use the website for unlawful, fraudulent or dishonest activity.
- Do not interfere with the operation, security or availability of the website.
- Do not introduce malicious software, automated tools or harmful code.
- Do not attempt to gain unauthorised access to accounts, systems or data.
- Do not copy, reproduce, modify or commercially exploit website content without permission.
- Do not use the website in a way that could harm other users or the reputation of Joker Casino.
The website and its content are provided subject to availability. Access may be interrupted for maintenance, upgrades, security measures, technical failures or circumstances outside reasonable control. To the extent permitted by law, Joker Casino does not guarantee that the website will always be uninterrupted, error-free, secure or suitable for every device or purpose.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, Joker Casino is not responsible for loss caused by events outside its reasonable control, failures of your device or connection, unauthorised access resulting from your failure to protect account details, or your breach of these terms.
If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable policies and offer conditions, represent the rules governing your use of the services.
For questions, complaints, account concerns or requests relating to these terms, use the contact or support options displayed on the Joker Casino website. Please provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. The applicable terms are those published on the website at the time relevant to your use of the services.